A Torontonian faces $20k liability after getting his new vehicle damaged, car dealer voids warranty

A New York resident, Mitchell Levine has been left helpless following the damage of his car after an anti-theft installation.  

Credit: CBC News

What happened?

Levine bought a new Lexus RX 350h a few months ago and decided to protect the car with an anti-theft device due to the increasing cases of car theft in Ontario with Lexus RX series being the most stolen cars.

He took the car to Car Systems Installation (CSI) in North York. Not long after the anti-theft installation, Levine and his wife couldn’t drive the car any longer as they had to tow it to the car dealership, Ken Shaw Toyota.

What follows?

The car dealership attributed the damage to faulty car wiring during installation of the anti-theft device. This position was re-stated by Lexus Canada in a statement to BBC as follows: 

“Since the damage was as a result of this third-party work — and not a manufacturing defect — it is not covered by the manufacturer warranty.”

On the other hand, the director of the CSI, Ronen Yoseff, disagrees that Levine’s car damage was caused by the anti-theft installation. He argues that:

“We have dealers from the same brand, Lexus and Toyota, sending us cars, brand new before delivery to the customer, to install the system, and no issues.”

Although Levine has also complained of experiencing some problems with the car intermittently before the anti-theft installation. But it appears to be too late for the car dealer to entertain such a complaint. 

What’s at stake? 

Levine would have to spend up to $20,000 to repair the car alone. The repair cost was estimated on the basis that they have to dismantle the vehicle entirely, says Mark Sachs-Anderson, an auto expert.

For Lexus, this could be a minus as Levine and his wife have been loyal customers of the brand even after losing two cars. In an email available to CBC, Levine regrets that:

“This has been a surreal experience. We are loyal, repeat Toyota/Lexus owners and have always acted in concert with dealerships, so we have been totally caught off guard by this experience.”

The CSI would have to reassure the public that its anti-theft installation doesn’t compromise the health of vehicles both in the short and long term.

Finally, potential car buyers should always read and understand fine print regardless of their level of loyalty to brands. 

Source: CBC News

1 Reply
Inline Feedbacks
View all replies
8 months ago

Stüdyo Gri Fare on X @grifare said and I quote:

If one has to pay regularly to get protected, that person is living in a 3rd world country.

The exorbitant property(police) tax we all pay is supposed to include protection of our belongings. Either abolish those who are there NOT to protect and serve or make them do their jobs.