“Item has been presented to Canada Border Services Agency for customs review”

I just finished ordering items from Planet Express then this notification pops up: “Item has been presented to Canada Border Services Agency for customs review”.

What does this mean please? How long will the review take?

The items are legal for importing.

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Jay
Moderator
Jay
6 months ago

If they’re legal, then you have nothing to fear. Just have patience.They will be reviewed and delivered intact. 

Hope
Admin
6 months ago

It’s just a legal compliance, sometimes technical error I think as not every time returns that error on Planet Express. It may take up to 3 weeks to deliver if the review comes out positive.

Paul
Moderator
6 months ago

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